Occasionally, Avg personnel interact on the board as well. They may answer questions or point you at the answers elsewhere on the site. It’s unclear how quickly or reliably they respond, but it’s a start.

Quite frequently, other Outlook.com users can give you the answers you need.

I’ll reiterate this: use the Search function on the help pages and user forums. If you spend any time browsing, it’ll quickly become clear that the vast majority of questions have already been answered elsewhere within the forums. It’s very like Ask us in that way. 

If you take a few minutes to learn about and exercise the search capability of the site, and read the existing answers and discussions posted by other users, there’s a very good chance you can get your Outlook.com question answered without having to wait for anyone.sfer